******* Agent Service

For close to 3weeks a new contract sim card that is less that 2months old lost network, i call the contact center, speak to an agent by the name of Kgomotso who says to me they have a network problem, please get a new simcard and do sim swap!! i ask her if she knows how long i've had the issue and now she just tells me to go get a new sim card at my own expense for a fone that is not even 2month? she laughs at me and says hee banna i dont know if she thought she was speaking to her friend, no trouble shooting, no gathering of details - go get a new simcard and do a sim swap??? at my expense and inconvenience and no apology and then she laughs at me??