Router Repair

I sent my router in sometime last week where the guy that took it said that he will bring it back the next morning. He then called to say that he had to send it in, all good and fine. Then the following day he did not contact me at all. The Friday he called and said he could deliver it. I told him i am only available after 4. He said he could not make it and will deliver on Monday. Yesterday my wife called Cell C and they said it wasn't even logged that the router was taken. We eventually got hold of Lindo, the dude who fetched our router. Then he said he will bring it at 7:30 this morning. I have tried to call him 3 times already this morning as it is already 07:24. What gets me is that you change your days plans then Service Providers do not stick to their arrangements they make with clients. Sad thing is that we are actually clients and that things only get done when you complain on Social Media or make a scene at the store. Customer Service is not a degree earned s****. But these days i think varsities should consider a 4 year study on Customer Service. Such a shame.

Sorry Cell C. I have complained a lot about your service but this is the only way i get your attention.