Router discontinued

I did an upgrade on a data contract - included a home router in the deal, 10 months later the home router gave me issues - I handed it in at the Cape Gate branch on 06/03/2021. I called the branch numerous times on *** - the only answer I got was "the number you have dialled does not exist". I called the center info, their head office - everyone only had one number. I called customer care on 20/03 and was told to call repairs the Monday (22nd) - low and behold Monday I call just to be told they don't work on public holidays. Friday (26/03) I call, eventually get through to repairs just to be told the router was faulty - I need to go into the branch to have it replaced. If I didn't call - wonder if someone would have called me? I went to the branch on Saturday, 27/03 - the manager doesn't work on a weekend and only she can authorise the transaction. Today I spent nearly 2 hours in the store - they no longer stock the model on my deal. The manager contacted her manager and was told she could give me a pocket router. The advisor spoke to me in between helping another client (there were only 2 advisors on the floor) - I only caught bits & pieces and told them to proceed. As I waited patiently I reran things in my mind - I pay R40 additional for the home router. I asked the advisor when it was my turn again, to explain difference between pocket router & home router and I was not happy with having to ensure it stays charged - similar to a phone. I asked about difference in cost - was first told none, then when I backpaddled a bit they said pocket is R30, so there would be a difference of R10 per month that I'I a be paying more. I then asked if I could rather pay the difference between my current home router cost (R40) and the new one they have (R90), so in essence it would cost me R50 extra - due to no fault of my own as my router was still as good as new with plastic film etc. I had to wait again for the powers that be to decide and was told it could not be done. I wasted nearly 2 hours - walked out super unhappy and still no device / way to access the data that I am paying for. I need urgent attention to this matter please.