Rotten Service

I am not one to complain generally but the rotten attitude i got when seeking assistance from Cell Business Customer consultant could not be swept under the carpet. As a business owner myself, i would hate it for someone as rude as the lady i spoke to a short while ago to represent my business.

Briefly, all i wanted was assistance to increase the data limit onto a business data sim for one of my regional managers. The reason they need the data is to facilitate an online training session for a new group of recruits for our organisation. Because it is a data sim card i don't know the number off hand. However i have the sim number which i know she can be used to track the number (I have done it before).

Apart from the fact the customer service agent in question was relunctant to speak into the microphone, she insitsted it was impossible to assist me without a cell number. At this point i must confess that in dialing in to their call centre i had punched the cellphone number for my own data sim card (which they had given me when i initially needed assistance with a similar query) because i had it saved. My assumption was that having access to my business profile would make it easier for anyone assisting me to see that we had a multitude of lines.

But alas, not in the mind of this unhelpful and rude agent. As i write this complaint, i am mortified at the prospect of calling in again to speak to a similarly uncultured agent because i still require the data so we can commence training our staff.