SM
Sue-Ann Modiba
1 reviews | Active since Dec 2009
20 Apr 2017, 12:20
Robbing us blind
<p>I took out a contract in May last year with an out of bundle limit of R50.00 which I signed for the same day. My account has been increased from R156 to R213 again after I have just logged a complaint about this issue in January. I have just called the call centre of whom thay hung up on me after I requested any proof of me requesting an increase. I was tolde Cell C decided to automatically increase my out of bunde limit without my consent, WHICH IS *******, after reviewing my crdit record. Please provide services agreed on and don't just take my money from me for something we did not agree on. </p>
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Replies (2)
Cell C's replyOfficial
20 Apr 2017, 12:33Hi Sue-Ann
We'll look into this matter and assist accordingly. Apologies for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply20 Apr 2017, 12:33
Official
Hi Sue-Ann
We'll look into this matter and assist accordingly. Apologies for the inconvenience caused.
Regards
Cell C | PN
Best regards,
SM
Sue-Ann Modiba's updateReviewer Update
29 May 2017, 11:49Apologies not accepted because the problem still persists. Today I called in again for the same problem, whereby I had to call in and Jabu Mabunda from the call centre kept transferring me from pillar to post. When will this end cause I can't keep on calling every second month to have this issue resolved only to have it crop after the next mponth..
SM
Sue-Ann Modiba's update29 May 2017, 11:49
Reviewer Update
Apologies not accepted because the problem still persists. Today I called in again for the same problem, whereby I had to call in and Jabu Mabunda from the call centre kept transferring me from pillar to post. When will this end cause I can't keep on calling every second month to have this issue resolved only to have it crop after the next mponth..