BN
Boitumelo N

1 reviews | Active since Sept 2016

15 Jun 2017, 10:28

Robbing me of my hard earned money

<p>I have a contract with Cell C which I set up a limit to it . All of a sudden out the blur this company is robbing me of my hard earned money by charging me for something I had never agreed to. This happened when I dealt with an *********** person who works at your company who first of all made sure they increased an involuntary limit I never agreed to. Then sold me the wrong product. Ever since that day I'm expected to pay money that I never agreed to. You want your payments to be paid on time but at the end of the day you charge people for nothing. I'm very disappointed and I would like to request all my calls from March to prove that you rob people out of their money. Your consultants who work their don't do thier job at all.</p>

0
Replies (8)
Cell C
Cell C's reply15 Jun 2017, 10:51
Official

We are in receipt of your complaint and we'll look into this matter and assist accordingly.

One of our team members will contact you shortly and assist.

Regards

Cell C | PN

Cell C
Cell C's reply20 Jun 2017, 08:25
Official

Moses has been in contact with you to assist with this matter. He advised that he will listen to the call recording and revert with feedback.

Regards
Cell C | PN

Cell C
Cell C's reply21 Jun 2017, 09:42
Official

Maropeng has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

BN
Boitumelo N's update05 Jul 2017, 11:09
Reviewer Update

Im still waiting my full query still hasn't been attended to still waiting for a call back.

Cell C
Cell C's reply05 Jul 2017, 11:54
Official

Hi Boitumelo

A follow up request has been sent and feedback will be provided. Do expect communication.

Regards
Cell C | PN

Cell C
Cell C's reply05 Jul 2017, 16:07
Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN

BN
Boitumelo N's update05 Jul 2017, 16:52
Reviewer Update

I would like to personally thank Mosa he went above and beyond to help. This is exactly what customer service is supposed to be about. Thank you Mosa and I hope Cell C know how much of an asset you are to them.

BN
Boitumelo N's update05 Jul 2017, 16:52
Reviewer Update

Mosa you deserve the full 5 star rating