MK
Motshabi K
1 reviews | Active since Dec 2013
16 Jul 2020, 14:19
Robbing contract customers
I am a cell c contract customer who has raised a query with Cell C on the 6th of July 2020 and I still have not received any assistance or solution to the issue that I am encountering of not being able to send SMS's which I will be billed R1280 for at the end of the month.
I am very frustrated because I have called the call centre numerous times but still can't send SMS's. I am powerless as Cell C will be billing me for a service that they have not delivered for 16 days.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
16 Jul 2020, 14:38Hi Motshabi
Thank you for reaching out to us.
We will contact you to assist resolve you query.
^MM
Thank you for reaching out to us.
We will contact you to assist resolve you query.
^MM
Cell C's reply16 Jul 2020, 14:38
Official
Hi Motshabi
Thank you for reaching out to us.
We will contact you to assist resolve you query.
^MM
Thank you for reaching out to us.
We will contact you to assist resolve you query.
^MM
MK
Motshabi K's updateReviewer Update
16 Jul 2020, 17:16I have just received a call from Cell C which said they need 5 - 7 working days to conclude their investigation, meaning I should continue to not be able to communicate until the 23rd of July should they honour their word by contacting me on that day.
I will refer this matter to ICASA while you I wait until for 7 days without being able to communicate effectively due to Cell C INABILITY TO RESOLVE CUSTOMER COMPLAINTS PROMPTLY.
I will refer this matter to ICASA while you I wait until for 7 days without being able to communicate effectively due to Cell C INABILITY TO RESOLVE CUSTOMER COMPLAINTS PROMPTLY.
MK
Motshabi K's update16 Jul 2020, 17:16
Reviewer Update
I have just received a call from Cell C which said they need 5 - 7 working days to conclude their investigation, meaning I should continue to not be able to communicate until the 23rd of July should they honour their word by contacting me on that day.
I will refer this matter to ICASA while you I wait until for 7 days without being able to communicate effectively due to Cell C INABILITY TO RESOLVE CUSTOMER COMPLAINTS PROMPTLY.
I will refer this matter to ICASA while you I wait until for 7 days without being able to communicate effectively due to Cell C INABILITY TO RESOLVE CUSTOMER COMPLAINTS PROMPTLY.
Cell C's replyOfficial
17 Jul 2020, 08:27Hi Motshabi
Please recharge your account with airtime and you will be able to send out SMSs.
^MM
Please recharge your account with airtime and you will be able to send out SMSs.
^MM
Cell C's reply17 Jul 2020, 08:27
Official
Hi Motshabi
Please recharge your account with airtime and you will be able to send out SMSs.
^MM
Please recharge your account with airtime and you will be able to send out SMSs.
^MM
MK
Motshabi K's updateReviewer Update
17 Jul 2020, 10:46Why were the SMS'S loaded on the 1st of July as per the contract when the minutes and data were loaded? Why would Cell C deduct R1280 from my account at the end of the month whereas they have not met their entire obligation?
Please load my SMS's as per the contract.
Please load my SMS's as per the contract.
MK
Motshabi K's update17 Jul 2020, 10:46
Reviewer Update
Why were the SMS'S loaded on the 1st of July as per the contract when the minutes and data were loaded? Why would Cell C deduct R1280 from my account at the end of the month whereas they have not met their entire obligation?
Please load my SMS's as per the contract.
Please load my SMS's as per the contract.
Cell C's replyOfficial
19 Jul 2020, 08:46Please note that one of our consultants will call you to explain further as it stands this number is on prepaid and in order to send SMS's you'd need to recharge however, we'll be in touch.
^NS
^NS
Cell C's reply19 Jul 2020, 08:46
Official
Please note that one of our consultants will call you to explain further as it stands this number is on prepaid and in order to send SMS's you'd need to recharge however, we'll be in touch.
^NS
^NS
MK
Motshabi K's updateReviewer Update
19 Jul 2020, 12:13I am looking forward to cutting ties with Cell C as a service provider at the end of this month.
MK
Motshabi K's update19 Jul 2020, 12:13
Reviewer Update
I am looking forward to cutting ties with Cell C as a service provider at the end of this month.