DM
Diale M
1 reviews | Active since Oct 2012
29 Mar 2021, 10:47
Robbing clients of their money
Disenchanted Not wanting to reverse an incorrect online transaction
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
29 Mar 2021, 12:28Hi Diale
Please provide us with the details of your query.
Regards
^MP
Please provide us with the details of your query.
Regards
^MP
Cell C's reply29 Mar 2021, 12:28
Official
Hi Diale
Please provide us with the details of your query.
Regards
^MP
Please provide us with the details of your query.
Regards
^MP
DM
Diale M's updateReviewer Update
29 Mar 2021, 13:31I have mistakenly purchased airtime for a wrong amount. I humbly asked for the transaction to be reversed. According to the customer agent that I spoke to, this is not possible cause its an online purchase. It does not make sense that in this modern technology Cell C does not have such a facility. It is only human to err and the saddest past is I still have commitments to sort out and an unreasonable amount of airtime on my phone won't put food on the table, especially in this tough times. Can't I be given a letter to submit to FNB requesting for a reversal?
Hope you understand my frustration.
Hope you understand my frustration.
DM
Diale M's update29 Mar 2021, 13:31
Reviewer Update
I have mistakenly purchased airtime for a wrong amount. I humbly asked for the transaction to be reversed. According to the customer agent that I spoke to, this is not possible cause its an online purchase. It does not make sense that in this modern technology Cell C does not have such a facility. It is only human to err and the saddest past is I still have commitments to sort out and an unreasonable amount of airtime on my phone won't put food on the table, especially in this tough times. Can't I be given a letter to submit to FNB requesting for a reversal?
Hope you understand my frustration.
Hope you understand my frustration.