****** of data by Cell C

My black set top box stopped 2orking today. I checked my account and saw that the debit order had not gone off. I paid it and checked my services I then realised that my new months balances had been loaded but my bundle data had all been depleted. I spoke to a consultant that assured me that it had been used. I realised that Cell C had automatically used my data when I was streaming from the set top box without informing me that the free streaming was no longer offered. I then tried to purchase "black data" to continue streaming but there is no option on the Cell C app nor on the ussd menu and the call center consultant also did not have any option on the system. I feel I have been ****** as I now have no Internet, no TV but a content package that I have paid for and can not watch. I was not given the freedom to choose how to utilise my data Cell C stole it by default.