SV
Sonja V

1 reviews | Active since Feb 2018

27 Feb 2018, 10:46

****** by Cell C

I have been a client of Cell C for many years and I am disappointed that they can do what they want to us. I have three contracts and decided to change the one that is due for a upgrade and ending end of March to a pre-paid. The lady at Cell C direct said that I qualify to migrate to a Pinnacle 50 top up, so why do I not migrate rather than cancel. She said it would be for R29 which sounded like a good deal and I said ok. I was still talking to her when my phone died and all the migration sms's came through. I checked my balances and saw that my free minutes and data was gone and the new contract benefits was loaded already. I was on a straight up 200 contract. I still have one installment left to pay on the old contract and felt that I was ****** and contacted Cell C direct again. They said that I automatically loose all benefits from the previous contract as soon as I migrate. I understand that this is if my contract expired, but it only expires next month. I now have to pay almost R500 for the last month for the benefits of a Pinnacle 50? I feel ****** and frustrated.

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Replies (1)
Cell C
Cell C's reply27 Feb 2018, 11:06
Official

Good morning Sonja

We have requested one of our team members to contact you and provide clarity regarding this matter.

Do expect a call.

Regards

Cell C | PN