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1 reviews | Active since Feb 2017

13 Feb 2017, 17:58

****** by Cell C

<p>Hi, I took out a new contract via Cell C direct, because there was as always no stock in store for the device I wanted. I took out a pinnacle 250 contract in November 2016 which states I must get a R3000 cashback card and 1gb additional data on the normal 250mb which comes standard with the Pinnacle 250 range. I have not to date received my R3000 cashback and the additional 1gb of data. I phoned numerous of times and went to our local Cell C store 3 times and still I havent gotten any feedback what so ever. I am paying for a product that was advertised and still got burned at the end of the day. Please help as Cell C onlu cares about getting new contracts and after that you are ******* in their eyes. </p>

0
Replies (13)
Cell C
Cell C's reply14 Feb 2017, 07:18
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply14 Feb 2017, 12:16
Official

Mpho has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,

's update11 Jun 2017, 12:39
Reviewer Update

Good day.

Thank you for the speedy respond. The money was transfered to my account, but I am still not receiving the 1Gb data per month that is included in the contract.

Cell C
Cell C's reply12 Jun 2017, 09:12
Official

Hi Berner

We'll follow up on this matter and assist.

Regards

Cell C | PN

Best regards,

's update11 Jul 2018, 09:47
Reviewer Update
Almost 2 years later and I am still not getting the 1gb data per month that im supposed toe get according to the contract. I still have the advert on me thats states that i am supposed to get 1gb of data on top of the normal 250mb and I have submitted the advert via email to cellc and I also have previously attached the add here on hellopeter, but I cant seem te find the function to add it now
Cell C
Cell C's reply11 Jul 2018, 10:17
Official

Good morning Berner

We have escalated this matter for further assistance. Apologies for the poor service.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply11 Jul 2018, 12:22
Official

Kindly forward the confirmation to Lungi and she will assist with this matter.

Regards

Cell C | PN

Best regards,

's update11 Jul 2018, 12:27
Reviewer Update
Confirmation was sent. Please check
Cell C
Cell C's reply11 Jul 2018, 15:31
Official

Noted.

Regards

Cell C | PN

Best regards,

's update11 Jul 2018, 18:02
Reviewer Update
Good day, please do not forget to mail the proof of the promotion to ********** Regards Cell C This was sent to me now, but I did send the deal advert a few moments after I spoke to Lungi
Cell C
Cell C's reply12 Jul 2018, 07:19
Official

Good morning Berner

We will follow up with Lungi.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply12 Jul 2018, 15:38
Official

Lungi advised that she has not received the confirmation email from you and provided you with her email address and *** to resend the email.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply13 Jul 2018, 09:24
Official

Lungi tried calling you this morning with no success. Kindly reply to her email for further assistance.

Regards

Cell C | PN

Best regards,