PS
Percival S

1 reviews | Active since Feb 2012

22 Mar 2023, 14:30

***********

We hand in a device at Cell C taken out on contract A13, 2 months ago. One day the device just refuse to switch on or show any signs through charge. It's been more 4 weeks and after numerous calls we're told today the cost is R7000 ( phone is worth R2500) for wetness damage. Thus is bogus and did not happen. This is a clear manufacturer's fault. Please help. Cell C is ripping us off. They have the device and there's no way to proof the opposite. Their word is final.

0
Replies (6)
PS
Percival S's update22 Mar 2023, 17:52
Reviewer Update
Your ref no is WPKUI457554

I believe thìs (Dunoworx) company you are using is the *******. Dunoworx

When I as a client a client send in a Samsung device, we expect it to be handle by Samsung.
This is so unprofessional.
PS
Percival S's update22 Mar 2023, 18:05
Reviewer Update
I am without phone and no loan phone either offered.
It's crazy to see how Cellc allow quotations **********.
Please your tech company Dunoworx is not accredited by Samsung. They're a liability. Loose them

It's simple. The phone is DEAD after 2 months and I'm still paying the damn installment. Get my phone fix or get me another ASAP.
PS
Percival S's update22 Mar 2023, 20:03
Reviewer Update
Please call ***
The contract was a dual deal. The other is ***
PS
Percival S's update22 Mar 2023, 20:04
Reviewer Update
It rather looks Cellc is buying time
PS
Percival S's update27 Mar 2023, 19:49
Reviewer Update
Cell C send the phone back to Dunoworx for another assessment. I mean, the same company. It already took a month to get answers. I hope this one is made urgent. itm, I'm paying diligently the premium.
PS
Percival S's update27 Mar 2023, 20:33
Reviewer Update
Thank you