DR
Dandeline R

1 reviews | Active since Jun 2015

23 May 2016, 07:02

RIPPING CUSTOMERS OFF

<p>I HAVE RECENTLY BOUGHT AIRTIME TWICE AND 5 MINUTES LATER WHEN I CHECK MY AIRTIME BALANCE, THERE IS NOTHING. NO FREE MINUTES NOR AIRTIME. IT JUST DISAPPEARED. SO MY QUESTION IS.... IS CELL C STARTING TO RIP THEIR CUSTOMERS OFF BY PROVIDING FREE MINUTES WHEN YOU TOP UP AND JUST REVERSE IT AGAIN AND STIOLL TAKE THE AIRTIME THAT WAS LOADED. THIS IS TOTALLY UNNACCEPTABLE AS I HAVE BEEN A CELL C CUSTOMER FOR YEARS AND THIS HAS NEVER HAPPENED TO ME, TWICE IN A ROW!!!!!!!!!!!!!!!!</p>

0
Replies (3)
Cell C
Cell C's reply23 May 2016, 07:36
Official

Thank you for bringing this matter to our attention.

One of our consultants will follow up on this matter and assist. Do expect communication. Apologies for the inconvenience caused.

Regards

Cell C | PN

DR
Dandeline R's update20 Jun 2016, 12:41
Reviewer Update

i received a call from a consultant and she promised me to refund me ait=rtime worth R8. till today i have not received any airtime. I definitely will be changing my network. i have had enough of CELL C ripping me off !!!!!!!!!!!!!!!!!!!!!

DR
Dandeline R's update11 Oct 2016, 09:11
Reviewer Update

I STILL HAVE NOT RECEIVED ANY FEEDBACK REGARDING MY COMPLAINT AND ITS BEEN MORE THAN 10 DAYS NOW.