HJ
Helene J

1 reviews | Active since Feb 2011

19 Nov 2015, 13:50

********** by store!

So I have been browsing your online deals for a personal data solution and found one I liked. The Giga20 for R199 per month with a ZTE modem over 12 months.<br> Went to the store and was first told that 12 month deals were only available online.<br> Then I found the 12 month deal in the printed catalog and pointed it out. Oh yeah, was the response, but that's without the device.<br> FYI - your mobile website sucks! I tried to get all the info to show it to the sales person, but loading was incomplete, info didn't display correctly, and I couldn't show her what I had seen earlier in the day.<br> So I signed the deal she offered me thinking that the lady must surely know what she's talking about, and maybe the online deal had expired but when I checked online this morning I saw that the deal IS supposed to include the modem, at 12 months, on Giga20, for R199.<br> Now I have all of the above, but without a modem.<br> I also clicked on the Get It button this morning at 08:02, just to see what happens, and I have yet to receive any feedback. This button also does not show on your mobile site.<br> This \relationship"has just begun"

0
Replies (1)
Cell C
Cell C's reply19 Nov 2015, 14:30
Official
Hello HJacobs30,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.

Regards
Cell C | PN

Best regards,