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Franz D
1 reviews | Active since Aug 2013
02 Sept 2020, 14:28
********** by Cell C
I bought a data contract a few years ago. They blocked the SIM, and refused to unblock it. They refused to cancel the contract. Now a few years later they want to take me to court for the money for the services that I did not receive. Account Number: ***
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
02 Sept 2020, 14:45Hi Franz
To access your account and ensure correct information is given to you we need your account details. Please reply privately and provide us with your ID number or Cell C account number for assistance.
^MM
To access your account and ensure correct information is given to you we need your account details. Please reply privately and provide us with your ID number or Cell C account number for assistance.
^MM
Cell C's reply02 Sept 2020, 14:45
Official
Hi Franz
To access your account and ensure correct information is given to you we need your account details. Please reply privately and provide us with your ID number or Cell C account number for assistance.
^MM
To access your account and ensure correct information is given to you we need your account details. Please reply privately and provide us with your ID number or Cell C account number for assistance.
^MM
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Franz D's updateReviewer Update
02 Sept 2020, 14:54I have sent my details to Cell-C with a private message. Let us see how long it takes for them to resolve this very serious issue.
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Franz D's update02 Sept 2020, 14:54
Reviewer Update
I have sent my details to Cell-C with a private message. Let us see how long it takes for them to resolve this very serious issue.
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Franz D's updateReviewer Update
02 Sept 2020, 16:59While I am waiting for Cell-C to contact me, I get an SMS from my bank to say that Cell-C tried to deduct close to R20,000.00 from my account. What was that Cell-C? Please contact me urgently Cell-C, about this money that I must pay for?
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Franz D's update02 Sept 2020, 16:59
Reviewer Update
While I am waiting for Cell-C to contact me, I get an SMS from my bank to say that Cell-C tried to deduct close to R20,000.00 from my account. What was that Cell-C? Please contact me urgently Cell-C, about this money that I must pay for?
Cell C's replyOfficial
03 Sept 2020, 07:37Hi Franz
Our team will strive to contact you today for assistance.
^MM
Our team will strive to contact you today for assistance.
^MM
Cell C's reply03 Sept 2020, 07:37
Official
Hi Franz
Our team will strive to contact you today for assistance.
^MM
Our team will strive to contact you today for assistance.
^MM
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Franz D's updateReviewer Update
08 Sept 2020, 17:26I received another email from Cell-C yesterday, claiming payment for almost R20,000. I am tired of being billed for a service that I don't have. I am tired of being handed over to ITC, for a service that I don't have. I am tired of all the money that Cell-C deducted from my account for a service that I don't have. Cell-C can you please explain to me what is going on. Instead of moving towards a resolution with this issue, I get a bill. Cell-C has been sending all my email statements, to the wrong email address over the years. This is the first time that I am getting an account from them, be it for a service that I have no access to.
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Franz D's update08 Sept 2020, 17:26
Reviewer Update
I received another email from Cell-C yesterday, claiming payment for almost R20,000. I am tired of being billed for a service that I don't have. I am tired of being handed over to ITC, for a service that I don't have. I am tired of all the money that Cell-C deducted from my account for a service that I don't have. Cell-C can you please explain to me what is going on. Instead of moving towards a resolution with this issue, I get a bill. Cell-C has been sending all my email statements, to the wrong email address over the years. This is the first time that I am getting an account from them, be it for a service that I have no access to.
Cell C's replyOfficial
08 Sept 2020, 17:52Good Day Franz
We are doing a follow up on your query and will come back with feedback.
Apologies for the inconvenience caused.
^NS
We are doing a follow up on your query and will come back with feedback.
Apologies for the inconvenience caused.
^NS
Cell C's reply08 Sept 2020, 17:52
Official
Good Day Franz
We are doing a follow up on your query and will come back with feedback.
Apologies for the inconvenience caused.
^NS
We are doing a follow up on your query and will come back with feedback.
Apologies for the inconvenience caused.
^NS