********** by Cell C

I recently have a contract with Cell C for a router with a monthly charge of R295.00 . I was informed that a connection fee of R195.00 will be deducted on the first month of use; which was done in September. To my surprise in October this month , a deduction of R502.00 went through from my bank account. I called Cell C to query this amount as it is above the R295.00 that was suppose to be deducted. When I called the call centre I was told that it is inclusive of the connection fee, and I couldnt understand on why am I paying the connection fee twice. And a case number was opened and someone from Cell C was suppose to get back to me. I did inform them that from the week of the 11th I would be out of the country and I could still get a feedback from the week of the 2nd. the week of the 9th passed until I went to Austria the 11th and no one gave me any feed back. I came back yesterday and again today I followed up. and I was told that the case was closed. I dont understand why the case is closed when no one gave me any feedback. And my husband last year had the similar issue with Cell C , when he ended up returning the phone back. I am very frustrated by this company. I feel like they are trying to rip the customers off. The worst part is the fact that you must wait for them to contact you; wheraeas I am expeting to call and get my feedback. I will never in my entire life recommend anyone to open a contract with Cell C again. I hate the Cell C company with Passion :_(