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I upgraded my son's contract in August 2015, in September/October 2015 we called the Cell C call centre and requested that they put a limit on his line to the value of R50.00, to my surprise when i checked by balance yesterday after they took their money i noticed a value of R400.00 extra had been taken off my bank account and when i queried this with the Cavendish branch they had the nerve to tell me that there is a service for Prepaid and Top up customers *147# where you can purchase additional data when your data is up. Firstly this is absolute nonsense as he is not a prepaid customer or top-up, he had an open line which we put a limit on and how can it be that a customer requests a service to be activated and then it is blatantly ignored. Secondly a customer needs to give authorisation for additional services to be used and charged to their account, you are not allowed to just add services which incurs additional costs without a customer's knowledge and just take money out of a customer's account as they see fit. I am not happy with this and expect a senior to call me by close of business today for this matter and if no response i will seek legal assistance. Very angry client.