1 reviews | Active since Feb 2014
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2 years ago I took a contract with cell c and was told that I would pay R99. A moth for 2 years and receive 2gigs data, I accepted here were inconsistencies, which I overlooked until last year nov when I checked my balance and found it was R500, I was told by an agent it's because I watched 2 podcasts, I I medialey told him I want the contract to end on said date and removed the sim, when I put it back to check, it had increased to R668 without use. I could not get an answer as to why, I then recent vex a bill of R229 in January without being asked if I wanted to continue the contract. I was told I had to call in to cancel I had made it clear in November when I received that ridiculous bill. There was no contact of any kind asking me if I still wanted the contract and I had to pay this bill. I would like to know how I was billed on a sim that was not in use, not once but twice, how does a bill escalate if the sim is not in a phone or tablet, why was I not contacted to ask me if I wanted to continue with the contract, why was I billed for something I didn't agree to when I had said in November that I did not want their contract once it expires. The number in question is ***
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
