MN
Mayenziwe N
1 reviews | Active since Mar 2014
25 Sept 2020, 11:35
**********
I am so dissapointed with cell c lately. I did complain about my contract renewal but no one seems to come with a solution. Every one that phones seem to be protecting the sales person that sold me the phone. I was ********** when I went to renew the contract I was told it was gonna R280 something but now I was asked to pay above R300 and when I enquire they say it with admin fees I understand because it was the 1st installment since but was told I will not be paying less than the R300 which I do not agree because I know my budget I would not have agreed to pay so much and I cannot afford it. It sounds little but I will not afford it.
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Replies (2)0
Replies (2)
Cell C's replyOfficial
25 Sept 2020, 11:46Good Day Mayenziwe
Thank you for making contact with Cell C regarding your contract query.
The matter has been escalated and our team will call you to address your concerns.
^NS
Thank you for making contact with Cell C regarding your contract query.
The matter has been escalated and our team will call you to address your concerns.
^NS
Cell C's reply25 Sept 2020, 11:46
Official
Good Day Mayenziwe
Thank you for making contact with Cell C regarding your contract query.
The matter has been escalated and our team will call you to address your concerns.
^NS
Thank you for making contact with Cell C regarding your contract query.
The matter has been escalated and our team will call you to address your concerns.
^NS
MN
Mayenziwe N's updateReviewer Update
11 Oct 2020, 02:31Good day
I am thinking of taking the matter to the ombudsmen now because even when i had explained my concer. I am still getting a notice saying I am liable of paying R328.99. I understand someone from cell c tried to call me unfortunately i was at work but i tried to return a call and i left a message with the consultant. Another preoblem is I have a balance of R239.32 minutes but i can't make calls to another network and i did tell the consultant who said she fixes that problem but still continuing.
I am thinking of taking the matter to the ombudsmen now because even when i had explained my concer. I am still getting a notice saying I am liable of paying R328.99. I understand someone from cell c tried to call me unfortunately i was at work but i tried to return a call and i left a message with the consultant. Another preoblem is I have a balance of R239.32 minutes but i can't make calls to another network and i did tell the consultant who said she fixes that problem but still continuing.
MN
Mayenziwe N's update11 Oct 2020, 02:31
Reviewer Update
Good day
I am thinking of taking the matter to the ombudsmen now because even when i had explained my concer. I am still getting a notice saying I am liable of paying R328.99. I understand someone from cell c tried to call me unfortunately i was at work but i tried to return a call and i left a message with the consultant. Another preoblem is I have a balance of R239.32 minutes but i can't make calls to another network and i did tell the consultant who said she fixes that problem but still continuing.
I am thinking of taking the matter to the ombudsmen now because even when i had explained my concer. I am still getting a notice saying I am liable of paying R328.99. I understand someone from cell c tried to call me unfortunately i was at work but i tried to return a call and i left a message with the consultant. Another preoblem is I have a balance of R239.32 minutes but i can't make calls to another network and i did tell the consultant who said she fixes that problem but still continuing.