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BM
Baleseng M

1 reviews | Active since Jul 2020

08 Nov 2022, 18:32

******* WITH NO CARE IN THE WORLD

A team leader from the Cell C repairs department asked to redirect my query which has been resolved to one of the managers in the Follow up department as a next step and basically the conclusion to my query.

Surpringly It seems that is not the case because as redirected I spoke to a lady by the name of Nompumelelo Zulu and I had to explain my query to her as she was not informed about the background of my query as per communication & feedback from the repairs department team leader. The follow up department consultant/manager nicely explained to me how she best knew the process would go which was she has to check which phone do I qualify for as a replacement but because my case is rather different from other normal replacement cases it now seems she had to redirect/ escalate it else where and now we are basically as good as back to square one because we are now waiting for management to decide who carries the cost for this replacement device or if I need to be refunded or be provided with a replacement device which is the exact process that took place for a whole month with the repairs department. I honestly thought after over a month of back and forth calls and emails we had reached a conclusion which is that my phone needs to be replaced as per the repairs team leader but now it seems there's still multiple more meetings that need to take place for me to get my phone.

How are we still trying to understand who carries the cost 30 days and 7 days later since this whole query was brought to your repairs department team leader attention? I am honestly now past the stages of frustration and fury because an incident that left me phoneless under Cell C care has now become my everyday stress and problem, team leader never calls I had to ALWAYS call him for a whole 30 days, never rep**** to follow up emails unless you insist to stay on the line for him to send the feedback in writing only then will one get the feedback on email.

2/3 years back I chased to get my phone back, when I stopped & gave up you sent a million debt attorneys my way, I chose peace and paid off the device and yet 3 years later I am still being taken back and forth? In all honesty someone please help me to understand how I am expected to remain calm and patient & understanding in this whole situation that is not even my fault towards this nonsensical service that's being given to me??

I honestly feel like I am being ********** not only on a phone I have paid off but my own personal time, airtime and data. Can I PLEASE get my money back and as Cell C you guys can keep your phone. Honestly all the back and forth calls for the past 3 years and clearly still ongoing based on the feedback received today from the follow up department has probably come down to the value of that phone if not more. Can I please be refunded, I don't want this phone any more just my money back please.

Old job card: GPPRE335194

New job card: CCD451336

My cellphone number: ***

0
Replies (4)
Cell C
Cell C's reply08 Nov 2022, 18:54
Official
Good day Baleseng 

Thank you for bringing this matter into our attention. Please accept our sincerest apologies as we follow up on this matter. We will be in touch. 

^NT 
BM
Baleseng M's update09 Nov 2022, 10:54
Reviewer Update
That's the same feedback you gave me 30 days ago when I initially brought this case here. 30 days later I still do not have a phone yet the phone is paid off. Why are the back & forth internal meetings about who carries the cost my problem? Why does it have to affect me? If the repairs department makes the decision to issue me a replacement after 30 days of back and forth meetings why does the follow up department not know about this but rather need to repeat the whole investigation process again? I just want money back please and if that is also going to be another lengthy process I will take this to higher avenues and legally. I can't go on like this I am not your clown for you to keep making a fool of over and over again.
BM
Baleseng M's update09 Nov 2022, 11:44
Reviewer Update
Is this the same repairs department I have been in contact with for the past 30 days with one of your team leaders by the name of Nkosikhona Msomi who made me chase him day in & day out for 30 days asking for the latest on my query until Monday the 6th of November when he gave me feedback that they have took the decision to replace my device & transferred me to follow up department and said I should ask for any manager I will get details as to which device are they replacing my phone with & that the same manager should be in a position to tell me when I can expect my new device. Surprise surprise that was not the case, the poor lady had no idea what I was talking about & upon trying to assist she reverted with feedback that they need to decide who needs to carry the cost and if I should be given a replacement or be refunded which is the exact same process & procedure the repairs department went through for a whole whopping month so basically what the follow up department is doing is just a repeat of the same thing as repairs but in a different department. Help me understand how all of this is supposed to make any logical sense to any customer?
BM
Baleseng M's update16 Nov 2022, 11:33
Reviewer Update
Your team is honestly of zero assistance. They basically only call to hear what the problem is and fall of the face of the earth. I am still without a phone which which I have fully paid for by the way. I was told the phone should be out for delivery last week already. Your consultants do not to reply to follow up emails, when you call they bounce you back and forth from one department to another, when you ask questions no one knows anything, they just say they will get back to you and never do this circus show is obviously never going to end.

CELL C CAN I JUST GET MY MONEY BACK PLEASE!!!!