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Good day

I was retrenched and therefore fell behind on payments. I called with an attempt of making payment arrangements, this has been a back and forth for 4 months. They asked me to send through my retrenchment letter and never heard from them again. Cell c then froze my account, of which I am still being billed for regardless of me not having access to the benefits. I paid a portion of the outstanding balance to attempt to cancel the contracts that are paid up, I have 5 contracts linked to my account, 2 are paid up and yet they refuse to assist me with that until the account is paid in full. 2 of those contracts are on a month to month data service, so I fail to understand how I cannot have access to those. I feel as if I am being kicked while I am down. Please assist?

Below is the case number I was given by Cell C, also the retentions managers who refused to assist with the cancellation

Case number: *** Manager: Thabile Same Kebone Thukhutha My contact number: ***