*******

I upgraded my cell phone contract on 11 November 2014 with a Blackberry 9720.During the course of February 2015 , I experienced problems charging the phone. I took it into the Somerset Mall branch on 16 March 2015. On the 22 April I received an SMS stating I must collect my phone at the branch. the phone was not repaired and the USB charging block out of the phone in the package, I refused the phone and they rebooked it to the repair centre on 24 April 2015, the phone came back without the charging block and a hole in the phone, stating cannot repair, unauthorised workmanship done. I never had the phone repaired as it is still new. It was rebooked to the repair centre, Lebo contacted me and i told her that I did not have the phone repaired and there is a hole in the phone where the USB charging block was and please to escalate the matter to her manager. The phone was sent back again and still with a hole in the phone. I feel ****** as i definetely did not repair the phone and not being heard. I also asked for photos of the unauthorised work, but to no avail. I fetched the phone from the store today, very unhappy. I have been a client of Cell C for 16 years and have 3 contracts!!