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<p>My contract came to an end a few months ago and the retentions department advised that I would get a package which included telephone calls data and SMS for R 19.99. The billing department did not load it as such and although there were free calls for a period I did not exceed the minutes given but I have been charged for the calls. For months now. I queried why I was being charged reference ********** 786 on number ********** 991 the account still has not been corrected by the billing department. Although Cell C Eastgate has been trying so hard to get them to do so. The lady there has been so good to me. But it is out of her hands. </p>