nM
nathie M
1 reviews | Active since Apr 2011
01 Sept 2016, 08:41
Rip-off
<p>I’m very disappointed with the service I get from Cell C lately, I have been using cell c for over 10 years with no complain but ever since they change their packages I’m so disappointed. I have made an early upgrade on one my contract (073 ********** ) which took place as discussed on the 10 October 2016, I had over two months unused services which they took as forfeited due to new contract kick in, come the 1st of September they still debited me for old contract for the services I never had a chance to use. I called them to find out what’s going on Musa Baholo from the billing department failed to explain me, can I please have someone with experience to call me and advise what happened. This made me doubt my billing with cell c anymore, am I being ripped-off? Please call me on ********** 378.</p>
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Replies (4)0
Replies (4)
Cell C's replyOfficial
01 Sept 2016, 08:52Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply01 Sept 2016, 08:52
Official
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
nM
nathie M's updateReviewer Update
01 Sept 2016, 13:36Thanks, will await your response.
nM
nathie M's update01 Sept 2016, 13:36
Reviewer Update
Thanks, will await your response.
Cell C's replyOfficial
06 Sept 2016, 08:56Lungi has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply06 Sept 2016, 08:56
Official
Lungi has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
nM
nathie M's updateReviewer Update
01 Oct 2016, 17:45Lungi the discusion we had didn't not go accordingly, i was debited more that what you promised me. Please sort this out and give me a call. You promised me that i was going to be prorated this month but for some reason my debit order is way too high again, must reverse these debit order via bank or can i be refunded any incorrect amount that has been debited? please attended to this urgently. "Very Unhappy"
nM
nathie M's update01 Oct 2016, 17:45
Reviewer Update
Lungi the discusion we had didn't not go accordingly, i was debited more that what you promised me. Please sort this out and give me a call. You promised me that i was going to be prorated this month but for some reason my debit order is way too high again, must reverse these debit order via bank or can i be refunded any incorrect amount that has been debited? please attended to this urgently. "Very Unhappy"