1 reviews | Active since Jul 2016

21 Jul 2016, 04:17

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<p>On the 29 of June I received the below message after numerous requests to cancel my contract as competitors premiums seemed better, so I thought maybe to pay that R449 for 20Gb isn't a bad thing after all but when the billing date arrived I found that the billed an amount of R532.27 instead of the below amount which they said I would pay. I call their customer care number they told me it was because of the upgrade "which I didn't ask for". I just want to cancel the contract, I will never even dare to allow any family or friends to go with cellc and I'll find another service provider that will not rip me off like this. </p> <p>"Hello, thank you for your loyalty to Cell C. As a valued customer we have upgraded your SmartData package from SmartData 10GB Top Up to SmartData 20GB Top Up, this means you get an additional 10GB Anytime Data and 10GB Nite data monthly for the duration of your contract. Your subscription remains unchanged at R449."</p>

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Replies (1)
Cell C
Cell C's reply21 Jul 2016, 05:39
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,