1 reviews | Active since Jan 2014
Ridiculousness Billing
I signed up for Cell C contract. Within a few days of the account already passed usage of R2700.00. I have excess to unlimited WIFI internet and do not need that much cell phone data. Customer service told I exceeded the data usage. I removed the sim and replaced it with a prepaid. The contract sim was blocked. CELL C again deducted R3030.56 from my bank account. Now I was informed that I agreed to have the account debited every day up to 5 times with a amount of R17.55 for a smart call technology solution. The billing was done throughout the day and also in the early morning hours. I have never made use of such a service nor do I know what it is. I have contacted Cell C several times in this regard. No response: Only got, Your query has been forwarded to our Contracts Department, who will contact you within 2 business days. Recently I got a call from a very unprofessional Cell C legal department person threatening legal action if the account is not settled immediately. After explaining the situation to her she simply dropped the phone in my ear. <br>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
Best regards,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
Best regards,
