Ridiculously poor customer experience and misrepresentation of product

I am very disappointed in the misrepresentation of the Huawei P40 sale that Cell C has made to me. The sales person only informed me that it does not have the Google Play App where I can download all my apps, but has the App Gallery, "but no need to worry, you will still be able to download and use all the apps that you are currently using on your Samsung phone" is what the Cell C lady told me.

This evidently is not at all the case as I later learned (after receiving the device) that the new Huawei P40 does not support any Google and Google supported services. This is leading to ENDLESS STRUGGLES with a variety of Apps, like my medical aid app, my android auto app, my banking and geo payment and verification options.

I went back to the store within their 7 day return period to give the phone back in exchange for a phone which I then had done my own research on and made sure that it will cater to my requirements. I spent about 3 hours in the store to absolute no success or breakthrough to the Cell C staff to recognize that they have made a mistake and now need to fix it, I even got ignored at some point by the lady and she went on doing other stuff right in front of me.

I have sent emails to their customer support and to this date have not received ANY POSITIVE or CONSTRUCTIVE feedback and plan to remedy this.

This is absolutely ridiculously unprofessional, the staff is completely uninformed and uninterested to put their client's needs and satisfaction first.