AB
Ann B

1 reviews | Active since Mar 2010

14 Dec 2016, 11:08

Ridiculous service and costs

<p>I contacted Cell C today to find out how much their data costs. I was absolutely horrified in that it would cost me R149 per month for 1G of data! I had a call from an outside company yesterday called Yellow Data who offered me 4G for R178 per month. After being a Cell C contract customer for many years, you would think that the data would be cheaper from your cellphone provider!!! Cell C is really cutting our throats.</p> <p> </p> <p>In addition, when my contract fell due for renewal, the sales rep at Cell C talked me talked into buying an LG G5 cellphone. A day or two later, the cellphone dropped out of my pocket onto the corner of the cellphone and cracked the screen. Had I purchased the Samsung like I wanted to, I would have had the screen repaired for free. Now, however, I first have to send the phone in to the repairs department and they will then let me know how much it would cost to replace. I asked whether they could give me an approximate cost, and I was told that they cannot. So, I will not only be without a phone for a certain amount of time, but I have no idea of how much it will cost. If I had an approximate cost, I would be able to see whether it would be worth my while to have it fixed.</p> <p> </p> <p>My account is R2000 a month and I feel like I am getting nothing in return from Cell C. </p> <p> </p> <p>Catch a wake up Cell C ... before you loose all of your clients.</p>

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Replies (1)
Cell C
Cell C's reply14 Dec 2016, 11:57
Official

We are in receipt of your complaint and apologise for the inconvenience caused. One of our team members will contact you and assist with this matter.

Regards

Cell C | PN