1 reviews | Active since Aug 2016

25 Aug 2016, 15:55

Ridiculous Service

<p>on the 24th december 2015, i called Cell c to cancel my act and pay the remaining balance. after paying the R760 calling in to finish the cancellation, the consultants told me they could not pick up the funds. kept calling from the 26th of december to january. by then i was told the funds have been used for the contract and it was due to not calling the cancellation department after making the deposit. and the funny part of this is Cell c is still debiting my account for the contract, plus - R35 that is miraculously being deducted from my account by them.</p> <p>now at the end of my rop and fed up, i want this issue resolved before i put a stop to all their debit orders TODAY!</p> <p>cell c is taking advantage of people and i wonder now how may know.</p>

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Replies (2)
Cell C
Cell C's reply26 Aug 2016, 05:13
Official

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply30 Aug 2016, 14:52
Official

Maropeng has been in contact with you to assist with this matter. He advised that he will listen to the call recording and revert with feedback.

Regards
Cell C | PN