LL
Liezel L
1 reviews | Active since Jan 2021
05 Nov 2025, 15:20
Ridiculous security system Sim swop
My daughters phone was ****** laste week Thursday. We called Cell C to do a sim swop then the system as all these security questions and every single time they block us because the system says the security quations is not right!!! Then everytime you must call back again. We have been trying 6 times with no luck!!! How can this be as everything answer my husband gives is the correct answer!!! How will we ever be able to do a swim swop when every singel time the system says the security answers is incorrect!!! The phone is on contract and if we can't do a sim swop we won't be able to use the contract!!! This is ridiculous!!!
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Cell C's replyOfficial
05 Nov 2025, 15:46Dear Liezel Louw,
Thank you for getting in touch.
We’re very sorry to hear about the frustration you've encountered with the SIM swap process.
To assist you further, please provide us with the following details:
• The RICA serial number of your new SIM card
• The cellphone number you need the SIM swap for
• A contact number where we can reach you
Please note that our security questions are in place to protect you from potential *****. When asked for your last dialed numbers, these could include calls made to your partner, friends, siblings, parents, or colleagues.
Once we receive the above information, we’ll escalate your query and work to resolve it as quickly as possible.
Kind regards,
Cell C | TM
Thank you for getting in touch.
We’re very sorry to hear about the frustration you've encountered with the SIM swap process.
To assist you further, please provide us with the following details:
• The RICA serial number of your new SIM card
• The cellphone number you need the SIM swap for
• A contact number where we can reach you
Please note that our security questions are in place to protect you from potential *****. When asked for your last dialed numbers, these could include calls made to your partner, friends, siblings, parents, or colleagues.
Once we receive the above information, we’ll escalate your query and work to resolve it as quickly as possible.
Kind regards,
Cell C | TM
Best regards,
Cell C's reply05 Nov 2025, 15:46
Official
Dear Liezel Louw,
Thank you for getting in touch.
We’re very sorry to hear about the frustration you've encountered with the SIM swap process.
To assist you further, please provide us with the following details:
• The RICA serial number of your new SIM card
• The cellphone number you need the SIM swap for
• A contact number where we can reach you
Please note that our security questions are in place to protect you from potential *****. When asked for your last dialed numbers, these could include calls made to your partner, friends, siblings, parents, or colleagues.
Once we receive the above information, we’ll escalate your query and work to resolve it as quickly as possible.
Kind regards,
Cell C | TM
Thank you for getting in touch.
We’re very sorry to hear about the frustration you've encountered with the SIM swap process.
To assist you further, please provide us with the following details:
• The RICA serial number of your new SIM card
• The cellphone number you need the SIM swap for
• A contact number where we can reach you
Please note that our security questions are in place to protect you from potential *****. When asked for your last dialed numbers, these could include calls made to your partner, friends, siblings, parents, or colleagues.
Once we receive the above information, we’ll escalate your query and work to resolve it as quickly as possible.
Kind regards,
Cell C | TM
Best regards,