MM
Melt M

1 reviews | Active since Mar 2009

28 Oct 2015, 15:59

Ridiculous practices

Cell C decided to automatically deactivate my data SIM. This is despite me loading data bundles on a weekly basis. In fact there is quite a large data bundle loaded at this time which infuriates me even more.<br> After having to navigate the horrible customer care line quite a few times I finally got through to a human consultant. The excuse? I have to load a minimum of R5 \airtime"every 14 days to avoid them deactivating my sim. So I have to load AIRTIME on a DATA SIM in order to keep the DATA SIM active. Loading DATA bundles is apparently not good enough. I hope Cell C comprehends how unbelievable stupid this system is.<br> So goodbye Cell-C. Now fight begins to try to get Cell C to refund all the data they stole."""

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Replies (1)
Cell C
Cell C's reply28 Oct 2015, 16:09
Official
Hello mhmhm,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.

Regards
Cell C | PN

Best regards,