Ridiculous

Cell C is the most frustrating and irritating company to deal with. This is my 3rd Hello Peter query regarding the same thing. I previously advised that that I paid my account in July via their collections agent Nimble Group. Now 2 months ago, but still my profile is not updated.

They instead now put my account as written off due to none payment instead of paid up. I paid the outstanding amount as advised by their collections agent so why is it listed as written off and not paid up or closed? I am sending all this information to the Credit ombud, as well as ICASA and the National Consumer Commission, I am tired of sending mails up and down and not getting joy from Cell C.