Ridiculous CellC customer Agent

Hi

This is the second time i have contacted the Cell C customer service department to process a cancellation. The customer service agent insisted that she was unable to process my cancellation as my first one was processed, she insisted she did not know how to, when i asked to speak to an agent who would know, she insisted no one was available. when asked for her team leader, she stated he was not available either. i agreed to hold on for an alternate agent, and have been placed on hold for almost 30 minutes, your agent then comes back on the line and processes the cancellation as per my previous cancellation, when i mentioned to her, in future please do not insist on something if she is unsure herself that it cannot be done before finding out from a more experienced agent. she responds ''Well you no longer a CellC customer and we will not hear from you.

This behavior is totally ridiculous and not at all customer services expected from a company of your stature. Thanks to your "well Trained Agents" i will never look at CellC for anything i require,

you have just lost one of many customers.