MB
Matthew B
1 reviews | Active since Sept 2020
29 Sept 2020, 07:34
Ridiculous cell c
I app**** in April for there covid relief.which I've been told by numerous people on theyre call center and there in stor consultant.31 of August they cut my account.where I got told by the call center supervisor that there billing department will get hold of me.not a single soul has tried to make contact with me.everyone says get hold of legal when I tried that they sent me in circles for a hour on the phone.trying to get hold of legal.it is actually ridiculous how *********** most of the staff is there.cell c offers me a relief package.they approved me.then decide to cut me off still.i am in hospitality and couldntnt find work during lockdown.and when level 1 comes and I can look for work cell c cuts me off so I can't look what great help cell c is.i escalated numerous cases and nothing has happened from this.so here I sit only using my phone on WiFi and if something happens to my 10 month old son noone can get hold of me I've been a loyal customer for 8 years and when cell c offers me help and I want the help and they approve it then still cut my contract off.ive been waiting since the 1st of Sept with this issue and no one has helped me or can sort this out
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
29 Sept 2020, 08:22Good day Matthew
We have received your query and have assigned it to our support team for assistance.
Do expect further communication from out team.
^YM
We have received your query and have assigned it to our support team for assistance.
Do expect further communication from out team.
^YM
Best regards,
Cell C's reply29 Sept 2020, 08:22
Official
Good day Matthew
We have received your query and have assigned it to our support team for assistance.
Do expect further communication from out team.
^YM
We have received your query and have assigned it to our support team for assistance.
Do expect further communication from out team.
^YM
Best regards,
MB
Matthew B's updateReviewer Update
29 Sept 2020, 08:26This is what I have been hearing since the 1st.i have no faith in this reply
MB
Matthew B's update29 Sept 2020, 08:26
Reviewer Update
This is what I have been hearing since the 1st.i have no faith in this reply
MB
Matthew B's updateReviewer Update
29 Sept 2020, 16:51With this complaint that I put on earlier with no one being able to help me for the last 6 months.i was approved for there relief and they explained it to me that I can make payment once I get a job and get cash since July no one has gotten back to they phoned me now asking when can I make payment when I am unemployed can't look for a job but they wanna know when I can pay this is totally unacceptable to as they explained one thing to me then wanna do the opposite.i can't look for a job as I don't have a phone number.i need some one that can phone me and help me in this situation as this is unfair to me as a customer as you promised me one thing and want the other way.this is unfair and ********
MB
Matthew B's update29 Sept 2020, 16:51
Reviewer Update
With this complaint that I put on earlier with no one being able to help me for the last 6 months.i was approved for there relief and they explained it to me that I can make payment once I get a job and get cash since July no one has gotten back to they phoned me now asking when can I make payment when I am unemployed can't look for a job but they wanna know when I can pay this is totally unacceptable to as they explained one thing to me then wanna do the opposite.i can't look for a job as I don't have a phone number.i need some one that can phone me and help me in this situation as this is unfair to me as a customer as you promised me one thing and want the other way.this is unfair and ********