Ridiculous

Last year i had a house ******* and my tablet phone which i had under contract with Cell C got ******, i reported the device to Cell c to block or something, about a month or two later i settled the account and requested that the account be closed. I was told that i must make a payment then after i must forward proof of payment to them. I did all of this and to my knowledge that account was paid off. During the year i see debit order running through my account again therefore i disputed the debit orders. Then this year, exactly last week on wednesday the 17th of January i get an email stating that my account with Cell c is overdue and that i must make a payment within seven days if i fail to do that then matter will be forwarded to their attorneys. I contacted their call centre and i was told that even after i settle the account the benefits still run through the sim and i was suppose to contact them after i made a payment to close the account. This is a appauling service from cell c because i reported that device as ****** therefore how can they still run the benefits through to that account and cant they see that those benefits are not being used at all and i remember clearly that i requested to have the account closed after i settled it hence i was told to forward the proof of payment. In order that my name is not tarnished on credit bureau i settled the account again this week. This is how we are ********** on a daily basis. I will never ever walk into a Cell C branch again to take up a contract with them or buy a device from them. Never again!!!!