1 reviews | Active since Nov 2016

01 Dec 2016, 12:30

revolting service from finrite and cell c

<p>my phone was booked for repairs on the 26th of september2016 and then i had to run around and fight the people from finrite who gave me different stories each time i called if not they then would hang up on me or leave me hanging on the line!!!!!!!!!!!!! i handed in my phone at newtown junction branch my case was handled by the lady called mpumi and i then paid the excess fee late so they sent my phone back to the store still not fixed!!! i got and sms to go n collect my phone only to find out the phone was still not repaired..... so clearly they are underestimating me bcoz m way younger than them that time m pay for the ****** insurance as well as the contract every month nut m not take seriously maybe thats just how u seem to work u take people for granted wen they are younger than you!!!!!!! so my phone has been gone for 2 month so y lie about 7-14 days pathetic service a guy by the name lereal mcludie who told me my phone was sent to their repairs now only today they are sending my phone n they are telling me about job numbers and a bunch of ****</p>

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Replies (3)
Cell C
Cell C's reply01 Dec 2016, 13:15
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Cell C
Cell C's reply02 Dec 2016, 09:19
Official

Lungi could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

's update09 Dec 2016, 13:31
Reviewer Update

my alternative number is ********** 413!