Review on useless service

What an absolutely useless place to vissit, walking into the so called walk in center leave me dazzled why this center is there in the first place. The screen on my phone got damaged and I was in the area and I thought I'll just take it in to get the screen replaced. So here is what happened; I was made to wait quite some time to get to see somebody??? In a walk in center??? So at last I as called to the counter, this person I had to speak to was absolutely clueless on what to do, and after running around for about half an hour I was told they will have to book it in, without anyone s****ed having a look at it. So I said ok lets book it in to have the screen replaced. Then I was told it will take at least 7 working days to replaced the screen and by the way I will loose all the data on my phone. So I asked if it was possible to back up my phone, to which the reply was I should have backed up my data before the screen got damaged ( Like I have a cristal ball telling me when my phone is going to fail). The reason was that they will have to do a software upgrade after replacing the screen or the screen will not work. Now I might look stupid but trying to sell such bull**** to a customer is absolutely ridiculous. That person should not even be allowed to work with customers. But this seem to be the s**** level at Cell C, so I decided to take my phone and leave because if this is the level of s**** in the front line staff just imagine what the back up level of the support staff look like where customers cannot see what is going on.

So I drove to V Cell repair and had the screen replaced and my phone back in my hands an half an hour later, no need for a software update, no loss of data just n new screen.

So in short, if you have a problem with your phone, the Cell C walk in center is the last place on the planet you should go to.

I gave them a one star as there is no option to give them a minus one star as this place should not even exist.

You should realise how off the charts terrible your service has gotten when you actually need a customer retention department, I can honestly say I have no idea why someone in a state of good mental health would even consider renewing a contract with Cell C.