REVIEW FOLLOW UP

Good Day

Further to m y review on 02nd October I would like to advise that within 15 minutes of my review, i received a reply from Cell C advising that a consultant would contact me and they apologised for the inconvenience. A consultant phoned me on the Monday and after a discussion with her she advised the contract would be cancelled on the 05th November. I requested immediate cancellation and she said she would escalate the enquiry. She also suggested a migration from an open line to a pre-paid line and I would still have the benefit of the data contract but could purchase pre-paid airtime as and when I needed it

I am pleased to say that within 48 hours, the contract had been amended and I was sorted.

In conclusion, Cell C really need to sort out their retentions / contract cancellation department as it is seriously the most inefficient and unresponsive department I've ever had the misfortune to to deal with. The list of complaints on Hello Peter is testament to this.