FC
Farai C
1 reviews | Active since Feb 2018
09 Oct 2024, 15:29
Returning phone
I am really frustrated. I did my online upgrade on a Thursday and the phone was delivered the following day. After seeing the phone I realized that the phone that I got is not what I was looking for. I immediately contacted celc through their customer service and I was advised the phone will be collected between 3 to 7 working days. The 7 days has lapsed I have been contacting the customer servile centre only to be told that the phone will be collect. I feel celc is doing this deliberately so that I can pay something that I don't need for 24 months. I have been a loyal customer for the past 8 years but this has frustrated me.
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Cell C's replyOfficial
09 Oct 2024, 15:42Dea Farai,
Thank you for contacting Cell C
We apologize for the inconvenience you have experienced with your recent upgrade return process.
We understand your frustration with the delayed collection, especially given your long-standing loyalty of 8 years.
Your query has been escalated to ensure this matter is prioritized, and we are working with the logistics team to expedite the collection, please expect further updates.
Regards,
Cell C | MN
Thank you for contacting Cell C
We apologize for the inconvenience you have experienced with your recent upgrade return process.
We understand your frustration with the delayed collection, especially given your long-standing loyalty of 8 years.
Your query has been escalated to ensure this matter is prioritized, and we are working with the logistics team to expedite the collection, please expect further updates.
Regards,
Cell C | MN
Best regards,
Cell C's reply09 Oct 2024, 15:42
Official
Dea Farai,
Thank you for contacting Cell C
We apologize for the inconvenience you have experienced with your recent upgrade return process.
We understand your frustration with the delayed collection, especially given your long-standing loyalty of 8 years.
Your query has been escalated to ensure this matter is prioritized, and we are working with the logistics team to expedite the collection, please expect further updates.
Regards,
Cell C | MN
Thank you for contacting Cell C
We apologize for the inconvenience you have experienced with your recent upgrade return process.
We understand your frustration with the delayed collection, especially given your long-standing loyalty of 8 years.
Your query has been escalated to ensure this matter is prioritized, and we are working with the logistics team to expedite the collection, please expect further updates.
Regards,
Cell C | MN
Best regards,