1 reviews | Active since Mar 2018
Return policy is extremely flaud and Sales staff out to get a sale
My mother recently got a new contract phone with cell c her aptitude for the technical is not that great.
So I was very surprised when the phone that was recommended to her was a huawei which doesn't have any google services. She she is now not able to use her Gmail, back ups for her whatsapp or anything that she used on her old phone that required Google services. She had the phone for less than a week so I suggested she contact here's sales person as she had dealt with one person directly to enquire about a return or an exchange for a phone of similar value as she would genuinely struggle to use the work arounds.
After enquiring her sales person the refused to help and recommended she use gbox.
She is an older woman and the last thing she needs is to now learn an alternative way to use her daily device. Sales staff should be recommending devices that best suite their clients needs and not just trying to get a sale. TRULY DISSAPOINTING
Thank you for reaching out. We're truly sorry to hear about the challenges your mother is facing with her new device. We understand how frustrating this must be—especially when the phone doesn't support fami**** services like Gmail and WhatsApp backups.
At Cell C, our goal is to match each customer with a device that suits their needs. It’s disappointing to hear this wasn’t the case, and we appreciate you bringing it to our attention.
While some users manage with tools like GBox, we understand it’s not ideal for everyone. We will escalate this matter to our Support Team for further investigation and explore the possibility of an exchange.
Regards
Cell C | CW
Thank you for reaching out. We're truly sorry to hear about the challenges your mother is facing with her new device. We understand how frustrating this must be—especially when the phone doesn't support fami**** services like Gmail and WhatsApp backups.
At Cell C, our goal is to match each customer with a device that suits their needs. It’s disappointing to hear this wasn’t the case, and we appreciate you bringing it to our attention.
While some users manage with tools like GBox, we understand it’s not ideal for everyone. We will escalate this matter to our Support Team for further investigation and explore the possibility of an exchange.
Regards
Cell C | CW