1 reviews | Active since Jan 2017
Retentions Department Mistake
<p>Last year september i called in to change my two numbers in prepaid. Upon ending the call with the gent who assisted me - he confirmed that both numbers will be changed to prepaid by 15.10.2016 & that my final payment will be on the 15.10.2016 for data / sms's for this number. Needless to say, only one number was changed to prepaid - the other number: ********** 157 was not. And I am now being billed 110.00 November & December for this number. I called in last week monday / tuesday - to be told that the calls will be drawn to see if I did in fact ask for both numbers to be changed. What a cheek? No one came back to me - and on saturday 14.01.2017 I get an sms on number ********** 157 advising that number will be cancelled on 31.01.2017 & final invoice will be received for that period. Not acceptable. I must now pay because original instruction was not followed & still no one has come back to me. I called into Cell C this morning - only to be told all managers & team leaders are in a monday morning meeting until 11:00. I dont often complain - but I am sorry - when I as a customer have done all that is required - but still end up being short of pocket because SOMEONE did not do their job? I would like to hear the telephone call recordings on this matter. </p>
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Nelly confirmed that she has contacted you and provided interim feedback.
Regards
Cell C | PN
Nelly confirmed that she has contacted you and provided interim feedback.
Regards
Cell C | PN
Nelly has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Nelly has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Hi, I was contacted & advised that I would be refunded 110.00 - to date this has not been done. I have received a statement - but low and behold cannot open the statement due to new software that Cell C is using called "info Slip" - when calling in - the advisor could not give me help on how to use this software. So i am once again sitting on the line with Cell C for 7 minutes and counting trying to get some customer assistance,
I will never ever conduct business with cellc again - i just want my refund so that i can take my business elsewhere please.
Hi, I was contacted & advised that I would be refunded 110.00 - to date this has not been done. I have received a statement - but low and behold cannot open the statement due to new software that Cell C is using called "info Slip" - when calling in - the advisor could not give me help on how to use this software. So i am once again sitting on the line with Cell C for 7 minutes and counting trying to get some customer assistance,
I will never ever conduct business with cellc again - i just want my refund so that i can take my business elsewhere please.
After 18 minutes on the phone with Cell C - no one can help me & just keeps me on hold. I have the time that this call was made & the time it was ended as well as what number this call came from. I am keeping my evidence. I should not have to phone around just to get my refund & should not have to battle to view my statement JUST because cell c does not have customer centric software at their disposal. Can the person who contacted me originally in relation to this complaint - call me urgently.
After 18 minutes on the phone with Cell C - no one can help me & just keeps me on hold. I have the time that this call was made & the time it was ended as well as what number this call came from. I am keeping my evidence. I should not have to phone around just to get my refund & should not have to battle to view my statement JUST because cell c does not have customer centric software at their disposal. Can the person who contacted me originally in relation to this complaint - call me urgently.
Please note, you were not promised of a refund but a credit note, which is not allocated into your bank account but into your Cell C account.
We have requested the consultant who contacted you initially to assist with this matter.
Regards
Cell C | PN
Please note, you were not promised of a refund but a credit note, which is not allocated into your bank account but into your Cell C account.
We have requested the consultant who contacted you initially to assist with this matter.
Regards
Cell C | PN
If my account with you is closed - what is a credit note going to help me? And if i cannot open my invoice through your infor slip - then how do i see this. Please ensure i am contacted today
If my account with you is closed - what is a credit note going to help me? And if i cannot open my invoice through your infor slip - then how do i see this. Please ensure i am contacted today
Your reply is not very customer centric to say the least, and i would love to know what a credit note is going to do for me, I would also just like to remind Cell C - that this complaint was not due to my own error - if you review my originaly complaint you will note that your call center failed to cancel the contracts as at 15.10.2016 as requested - i am having to do all the admin in getting this sorted out.
Your reply is not very customer centric to say the least, and i would love to know what a credit note is going to do for me, I would also just like to remind Cell C - that this complaint was not due to my own error - if you review my originaly complaint you will note that your call center failed to cancel the contracts as at 15.10.2016 as requested - i am having to do all the admin in getting this sorted out.
Hi Jason
Your January bill was not debited because your account was credited as a goodwill gesture from us and you were advised of this.
We continuously strive to keep our customers happy and satisfied.
Regards
Cell C | PN
Hi Jason
Your January bill was not debited because your account was credited as a goodwill gesture from us and you were advised of this.
We continuously strive to keep our customers happy and satisfied.
Regards
Cell C | PN