RESPONSIBLE PERSON IS PATHETIC

I HAVE NOW HAD ENOUGH WITH CELL C AND THERE ABSOLUTELY SHOCKING SERVICE! BLANCHE OPPERMAN IS USELESS AND SHOULD NOT BE DEALING WITH CUSTOMERS AS SHE WILL DEFINITELY CAUSE CLIENTS TO CANCEL WITH HER PATHETIC SERVICE! SHE INFORMED ME I WOULD GET A BRAND NEW PHONE WITHIN 7 DAYS AFTER COMPLAINING SINCE DECEMBER ABOUT MY UPGRADED PHONE THAT NEEDED TO GO FOR REPAIRS WITHIN HAVING IT FOR 15 DAYS!! NOT A SINGLE PERSON FROM CELL C HAS CONTACTED ME TO INFORM ME WHAT IS GOING ON/FEEDBACK/UPDATE OR JUST INFORM ME THEY ARE STILL BUSY! THE PEOPLE WORKING AT CELL C ARE ***********, MAINLY BLANCHE OPPERMAN, WHO CANNOT FOLLOW UP ON THIS PROCESS OR STICK TO HER WORD WHERE SHE SAID I WOULD RECEIVE A NEW PHONE WITHIN 7 DAYS, ITS ALMOST A MONTH!!! LAKESIDE MALL CELL C SAY THEY ARE WAITING FOR PAYMENT FROM ESCALATIONS AND THERE AGAIN I ASSUME ITS BLANCHE OPPERMAN THAT IS RESPONSIBLE FOR THE HOLD UP. I THINK SHE IS ABSOLUTELY UNFIT AT WHAT SHE DOES AND VERY UNPROFESSIONAL!!!! I AM DEFINITELY TAKING CELL C TO THE MEDIA