RESPONSE REQUIRED FROM CELL C ON AN URGENT MATTER STILL NOT RESOLVED!!!

Please can the Social Media Department from Cell C contact me URGENTLY regarding the URGENT provision of documents for Mr and Mrs Mashate. Both the customers and I have been trying to reach Paleswa this morning on her cell number, but she is not answering. Mrs Mashate has called 4 TIMES!!! I sent an SMS to Paleswa as their is no option to leave a voicemail.

Time is ticking for them to obtain their bond from Absa. Without these Cell C documents, they will not be able to purchase the house of their dreams! The seller of the property, will not be able to purchase her new house as her offer is subject to the Mashate's obtaining their bond!!! And three other parties who earn on a commission basis only, will not be able to earn an income this month!

Mr Mashate is expected to provide a Fibre Cancellation Reference Number from 2018 before Cell C can resolve the problem. SERIOUSLY???!!!

Mrs Mashate has been told that a call has been logged for the letter, which will take 24-48 hours. SERIOUSLY???!!!

Before my first HelloPeter review, the Mashate's were just another number in the system. Now, a human being has contacted them, only because I used a prominent social media platform to complain, however the solutions do not seem to have been prioritised. It is Monday...I wrote my first review on Thursday. SERIOUSLY!!!???