Resolved

Finally, after 7 months of trauma from the above company, I came across the delivery note from cell c, the Waterkloof Compus branch, I called and was connected with Tebogo Morolong, after briefing him about my trauma, that child took it upon him to call the branch that had a router in question. This is unlike someone from their national call centre, who told me to go back and fetch the router. I dont know how many staff is employed by cell c, but all of them must learn from Tebogo, he did not just went an extra mile, he did a lot more. Employee of a CENTURY, I am super excited that with written confirmation my query was resolved in just 1 week. Last night I slept like an infant. We all make mistakes, but cell c has a lot to do.