RESOLUTION POR FAVOR

Umpteenth escalation with no resolution. I first joined Cell c to take advantage of a data package that they were advertising a couple of years ago. They advertised 10G(5G for day & 5G for night) for R80, following taking this up, Cell C must have only debited this amount twice or 3 times and not any more, erratic amounts would go off my account leading up to >R200 in 2021. I logged a several complaints and they would just close the complaint with feedback, "please receive feedback for case no.", but no elaborate feedback would be provided. When I initially called in to enquire, the agent did confirm that I was over-debited, however, not a single reversal was made!!!!!!!

On my previous complaint, you said you'd be in touch, however, I received a sales thereafter and missed 2 of your calls which were made at 08AM consecutively. I then received an email from your Complaints Manager, requesting a time to contact me, but no reply ever materialised.

CELL C, I moved from VodaCom because of this kind of shoddiness, and I will not hesititate to move to another SP if this isn't resolved!!!!!!!!

I had been contacted by a very capable Representative of Cell C, Palesa, and as we were getting somewhere, the timing of the call clashed with a meeting that I had to attend and requested to be contacted later, I have sadly not heard from you.