Requesting Phone Call Recording

I'm complaining here because of the exceptionally poor and unacceptable customer service that I have received from Cell C.

I had a very bad customer experience in-store at Cell C Rosebank on 5 Aug 2023, which I complained about via e-mail. After that experience, I wanted to cancel my Data contract, which I was told was not an option until Jun 2025.

I also requested a copy of my phone call recording, where my contract was renewed on 6 Jun 2023, as I don't recall renewing it for a term contract. My understanding at the time was that I can cancel at any time with one month's notice.

I had to follow up on my email two times (7 Aug and 16 Aug), before getting a response on 19 Aug saying that my query has been escalated to the Retentions department for further assistance. I followed up again on 21 Aug, and has received no feedback.

Keeping my fingers crossed that this complaint will result in quicker feedback.