Requesting ITC Clearance Letter

In November 2018 my car got jammed at the South Coast Mall, they stole my belongings which included my I.D. In April 2019 someone went and opened a contract on Cell using my I.D number, when I saw this on TransUnion credit report I disputed the listing and TransUnion tried to contact Cell C and they never responded and therefore Cell C removed the listing. When I tried to open Access facility using the Capitec App and it couldn’t go through. The reason was my I.D Number was reported to South African ***** Prevention Services (SAFPS) and when I enquired SAFPS informed that Cell C was the one that listed my ID number for impersonation. Now I went to Acquire Finance from Standard Bank and I can’t get Finance from as they say I need To get ITC Clearance Letter from Cell I went and request this letter from Cell C on 27 January 2022 and cell c is not responding and giving me any feedback. According the people at the call centre it takes 24 48 hours to get such from ***** department. I have supp**** Cell C will all the relevant supporting documents they required but they still gives me a run around Please help because if I don’t the Finance from Standard Bank it will have to take me another three months before I can apply again. *Details of steps taken to resolve the complaint I have contacted Cell C several times and visited their shops for assistance they tell me I must Wait. I have already received three case numbers but still no response from Cell C

*List of documents relevant to complaint attached to this form I.D Copy Affidavit