JP
Jonathan P
1 reviews | Active since Jan 2020
21 Jan 2020, 11:25
Requested not handled or processed
Very disappointed and unhappy with my issue. Yesterday i loaded a airtime voucher and activated a whatsapp bundle on my account. I didn't receive any sms regarding activating this whatsapp bundle. Upon investigating i saw that immediately after the whatsapp bundle requested & being processed the money was deducted from my account but the whatsapp bundle wasn't activated/processed. This morning i proceeded to phone the customer care and upon this i was told that the whatsapp bundle was never activated as according to the agent insufficient fund which is not possible as my account was deducted directly after whatsapp bundle was requested. i received no communication regarding the bundle not being processed or even a airtime/data depleted sms. I asked to speak to the manager and he is yet to contact me more then 2 hours later no response. How can this be possible. First time something like this happens to me i was very with the network until now.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
21 Jan 2020, 11:47Hi Jonathan
Kindly send us a private reply with your reference number so we can follow up on this matter and assist.
^PN
Kindly send us a private reply with your reference number so we can follow up on this matter and assist.
^PN
Best regards,
Cell C's reply21 Jan 2020, 11:47
Official
Hi Jonathan
Kindly send us a private reply with your reference number so we can follow up on this matter and assist.
^PN
Kindly send us a private reply with your reference number so we can follow up on this matter and assist.
^PN
Best regards,
JP
Jonathan P's updateReviewer Update
21 Jan 2020, 12:41Hi
Please be advised that i received no ref number for the call. I can give you the number in question it is *** and i called the customer care @ 9:51 am. Called lasted 15 mins after i requested to speak to multiples times.
Please be advised that i received no ref number for the call. I can give you the number in question it is *** and i called the customer care @ 9:51 am. Called lasted 15 mins after i requested to speak to multiples times.
JP
Jonathan P's update21 Jan 2020, 12:41
Reviewer Update
Hi
Please be advised that i received no ref number for the call. I can give you the number in question it is *** and i called the customer care @ 9:51 am. Called lasted 15 mins after i requested to speak to multiples times.
Please be advised that i received no ref number for the call. I can give you the number in question it is *** and i called the customer care @ 9:51 am. Called lasted 15 mins after i requested to speak to multiples times.
Cell C's replyOfficial
21 Jan 2020, 15:50Thank you, we'll contact you.
^PN
^PN
Best regards,
Cell C's reply21 Jan 2020, 15:50
Official
Thank you, we'll contact you.
^PN
^PN
Best regards,
Cell C's replyOfficial
21 Jan 2020, 15:59As per the system on the 20/01/2020 at 07:17:15 an airtime of R 30.00 was loaded and used up as a result of internet usage, you will be contacted with clarity.
^PN
^PN
Best regards,
Cell C's reply21 Jan 2020, 15:59
Official
As per the system on the 20/01/2020 at 07:17:15 an airtime of R 30.00 was loaded and used up as a result of internet usage, you will be contacted with clarity.
^PN
^PN
Best regards,