Requested a sim swop 3 months ago, not done yet!!

Mr van Zyl lost his phone about a bit more than 3 months ago whereafter he bought a new phone and requested a sim swop from Cell C. Up to date, the sim swop was NEVER done so he has been paying for a contract and services for the past three months - services that wasn't rendered! He tried on numerous occasions to activate the sim card on the number *** but to no avail. Since the incident he went to Canada and his wife is also admitted to hospital in Pretoria so this makes it very difficult to communicate with Cell C customer care as you have to hold for a very long time before someone decides to answer, and IF they answer, they apparently can't help.<br> <br> The phone is used by his minor child to stay in contact with his parents but because of the lack of service, he is unable to make contact with any of his parents!! I am only acting on his behalf because, as I mentioned, he is in Canada. <br>