GN
Gail N

1 reviews | Active since Jan 2016

25 Jan 2016, 17:56

REQUEST TO REINSTATE MY CELL C No. ***

I had a data contract with Cell C, that expired March/April 2015. Cell C never sent a reminder or any communication that the contract has expired, I was automatically billed out of bundle rate, which was not affordable for me, I called to cancel contract. that also took over three months to effectively cancel. I requested to retain my number to use as Pre-Paid, which I was denied to. Just now I called Cell C asking to reinstate that number as I have extensively used it with a lot of my applications, they have refused and say the number is permanently disabled.<br> <br> I called Cell C around July/August last year, I was no longer interested in any contract package they had to offer me, all I wanted was to keep my 10 digit and continue using prepaid services. Because I refused package deal, my number was disabled. I am expecting life changing calls but thanks to Cell C, I might stay unemployed for another year.

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Replies (1)
Cell C
Cell C's reply27 Jan 2016, 07:52
Official
Hello Nquthe,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN